Booked a room with particularly nice views of the fantastic gardens. The staff was friendly professional and extremely helpful at all times. The breakfast was free of charge and plentiful, the check in was fine. Also, we parked near to the hotel...

Had fantastic stay for a wedding and the weather was wonderful. It was relaxing, stunning and with views from every window.

Location very close to the Garden, an an arched avenue of trees for the photos, and Easy to see how Tolkien was inspired to write the Lord of the Rings with the beautiful trees. Nice pool, parking near to the hotel.

Thank you very much for the very enjoyable stay on the night of our first stay. Its staff are friendly efficient and very efficient. The units are brand-new, great-sized. They have a main bar.

english breakfast with outstanding food selection. compact room and tidy all around. location very close to a nice area with a nice spa centre, the ponds and centre.

Not very friendly staff!

The hotel was wonderful and fairly clean, its location was gorgeous with everything you could want over all a fab weekend, attentive service. My classic double room was big size and huge in the main part of the house.

Stayed at a lovely hotel and spa in North Birmingham. Warm welcome, comfortable room, and a nice touch with the soya milk provided for my lactose-intolerant partner. Lunch and dinner were generous in portion size and delicious. Enjoyed a walk around the beautiful grounds and a relaxing spa experience. The staff were friendly and the breakfast was of high quality. a pleasant stay.

Not one thing 🙌

I thought this hotel was fantastic. The building is breathtaking together with the immaculate grounds, the staff could not do enough. Service was brilliant from all staff and nothing was a problem. The spa was also lovely and the whole place spotlessley clean. I would definitely stay here again.

The value for money was great, the room was beautiful and the bed was incredibly comfortable. The location was surrounded by lovely grounds, perfect for a spring/summer stroll. The staff were attentive, friendly, and made me feel right at home.

The breakfast experience could have been better if the tables in the lounge were cleaned promptly and dirty glasses and cups were cleared away when serving the food.

The weekend break was booked as a special birthday present and the facilities and staff were excellent and helpful. I was very impressed and would definately recommend the hotel to anyone wanting to stay in this location.

The computer system had a hiccup and although 2 nights had been booked online, the hotel had only 1 night on their system. Fortunately I could access the email as proof. This was stressful for the first night, until I located the email though.

it was the first castle i have ever visitid and it was an anforgetable experience

We had an amazing stay at New Hall Hotel & Spa. The room was beautiful and offered a lovely view of the house and moat. The staff were incredibly helpful and made our five year wedding anniversary celebration extra special. The spa and leisure facilities were great, especially the swimming pool.

The breakfast selection could be improved by ensuring that all requests, such as toast, are promptly delivered to guests.

All the staff were most welcoming and efficient. The restaurant was first class and again the service was superb. The rooms were delightful.

Given wrong room to start it was a downgrade! Complained and waited half an hour for duty manager to arrive. he couldn't offer the room we booked as all were full. had to settle for downgraded room BUT the hotel paid for dinner as compensation. Staff too young and inexperienced which is a shame as the hotel has a nice ambiance

The room was well-equipped here with lovely fluffy, a lovely view and a very comfortable bed.